Fixed Ops & Parts Department Consulting

Practical consulting for dealerships that want cleaner operations and better results.

Stenersen Consulting helps dealerships improve parts operations, tighten process, reduce waste, and build departments that run with more clarity, accountability, and profit.

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Focus

Parts, Process, Performance

Built for dealer principals, GMs, fixed ops leaders, and parts managers who want real operational improvements.
Approach

Straightforward & Practical

No theory deck for the sake of a theory deck. Just useful insight, clear priorities, and action that sticks.
Ideal projects
Inventory and obsolescence cleanup
Special-order process control
Quotes-to-sale visibility
Department growth planning
Services

Where I can help

Support for dealerships that need more than generic advice and less than a full-blown consulting circus.

Parts Department Performance

Improve inventory accuracy, reduce aged stock, tighten special-order control, and build processes that actually hold up in the real world.

Fixed Ops Process Review

A practical outside look at workflow friction between parts, service, advisors, and technicians, with clear recommendations, not fluff.

Reporting & KPI Cleanup

Get cleaner visibility into quotes, fills, obsolescence, gross, special orders, and operational bottlenecks so decisions are based on facts.

Team Coaching

Support for managers and frontline staff around role clarity, accountability, communication, and day-to-day execution.
Operational Forensics

Uncovering what you don’t already know.

Some of the most valuable work isn’t improving what you already know—it’s uncovering what you don’t. I specialize in investigating the discrepancies that don’t have obvious answers.
Whether it’s inventory variances, accounting irregularities, unexplained margin changes, reporting inconsistencies, or operational issues that have lingered for years, I take a methodical, data-driven approach to identifying root causes and practical solutions.
Sometimes the biggest opportunities are hidden in plain sight. My role is to find them.
Examples include

What I investigate

Inventory discrepancies and shrinkage
Accounting and reporting inconsistencies
Gross profit and margin investigations
Warranty and internal transaction reviews
KPI validation and reporting accuracy
Process failures that create recurring operational issues
Results

The outcome should be obvious.

Better process should show up in the day-to-day: less chaos, cleaner reporting, stronger accountability, and fewer dollars slipping through the cracks.
Tighter inventory control
Cleaner special-order handling
Better advisor / tech / parts coordination
Less money tied up in stale stock
Stronger reporting and follow-through
A calmer, more accountable department
How It Works

Simple, focused, useful.

01

Discovery Call

We talk through your current setup, pain points, and what success should actually look like.
02

Operational Review

I review your workflow, reporting, and department habits to find the biggest leaks and friction points.
03

Action Plan

You get a straightforward plan with practical fixes, priorities, and next steps your team can use right away.
Why Work With Me

Experience that comes from the floor, not just the spreadsheet.

I understand the pressure inside a dealership environment—fixed ops expectations, team friction, inventory headaches, special orders, and the constant gap between what reports say and what’s actually happening.
My work is about cutting through noise, finding what matters, and helping departments run better without overcomplicating things.

Let’s talk

If you want a practical second set of eyes on your parts department or fixed ops process, let’s start with a conversation.
Email
yourname@stenersen.ca
Phone
(604) 555-0123
Location
British Columbia, Canada
Available for project-based consulting, operational reviews, and advisory support.